Customer Service Representatives

3 weeks ago


Pasig, National Capital Region, Philippines Recruitment Full time
Job Description

We are seeking highly skilled and motivated Customer Service Representatives to join our team at Recruitment. As a key member of our support staff, you will play a vital role in delivering exceptional customer experiences through empathetic listening, effective communication, and timely issue resolution.

Key Responsibilities:
  • Provide top-notch customer service via phone, email, or chat, addressing customer inquiries, concerns, and complaints in a professional and courteous manner.
  • Analyze customer issues, identify root causes, and implement solutions that meet customer needs and expectations.
  • Work collaboratively with internal stakeholders to resolve complex customer issues and improve overall customer satisfaction.
Requirements:
  • At least a high school diploma or equivalent is required; higher education qualifications are a plus.
  • Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • A willingness to work in a fast-paced environment, adapting to changing priorities and deadlines.
  • Familiarity with sales and upselling principles, with a proven track record of meeting or exceeding sales targets.
Benefits:
  • A competitive salary range of PHP 25,000 - PHP 35,000 per month, commensurate with experience.
  • A comprehensive benefits package, including meal and transportation allowances, complete benefits (SSS, PAG-IBIG, PHILHEALTH), HMO coverage for employee and two dependents, accidental and life insurance, 24 leave credits, and 20% night differential.
  • The opportunity to grow professionally and personally within a dynamic and supportive team environment.


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