Remote Telephone Research Specialist

2 days ago


San Juan, National Capital Region, Philippines beBeeResearch Full time ₱50,400 - ₱68,400
Job Overview

We are seeking a highly skilled and experienced Telephone Research Specialist to join our team. This is a remote position that involves conducting outbound calls to collect data on provider services and evaluating consumer experiences through phone inquiries.

This role requires strong communication and interpersonal skills, as well as the ability to work independently with minimal supervision. The successful candidate will be responsible for gathering predetermined data about provider services, documenting conversations with precision and clarity, and sending feedback to stakeholders through well-crafted emails.

Key Responsibilities:
  • Initiate outbound calling and offline inquiries according to defined targets
  • Engage clients in phone conversations as potential customers in a professional manner
  • Gather data about provider services
  • Document conversations accurately and clearly
  • Send feedback to stakeholders through high-quality emails
Required Skills and Qualifications:
  • At least 2 years of experience handling voice accounts for US Banking, Loans, and Mortgages
  • Deep understanding of personal loans, auto loans, mortgages, HELOC, and refinancing
  • Strong knowledge of credit checks and credit requirements
Benefits:
  • Work from home or office environment
  • Competitive compensation package
  • Ongoing training and development opportunities
System Requirements:
  • 9th-generation Intel Core i5/i7 processor or equivalent
  • 8GB RAM or more
  • 256GB hard drive storage or more
  • Windows 11 or macOS 15 operating system or later
  • Built-in or external camera
  • Noise-canceling headphones
  • Internet speed: minimum 50 Mbps


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