E-commerce Customer Support Agent

4 days ago


Pasig, National Capital Region, Philippines JobsAvenuePH Full time

TDCX Pasig is an award-winning and fast-growing BPO company that partners with JobsAvenuePH to deliver exceptional customer service experiences.

We are currently seeking a highly skilled Level 1 E-commerce Support Specialist to join our team. As a Level 1 E-commerce Support Specialist, you will play a critical role in ensuring seamless shopping experiences for our e-commerce clients.

About the Role

The primary responsibility of this role is to conduct preliminary investigations and resolve L1 (Level One) e-commerce-related customer service inquiries according to established Standard Operating Procedures (SOPs). This includes investigating and resolving issues reported by buyers/sellers/creators, such as checking order and logistics status.

Key Skills and Qualifications

To excel in this role, candidates should possess:

  • Excellent communication skills, including verbal and written communication.
  • Knowledge of leading e-commerce products and services standards.
  • Experience working with eCommerce platforms and EMEA/UK accounts is a plus.
  • A typing speed of at least 40 words per minute.
What We Offer

We offer a comprehensive benefits package, including competitive remuneration, great perks, performance incentives, and comprehensive medical insurance coverage.


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