E-commerce Customer Support Agent
4 days ago
TDCX Pasig is an award-winning and fast-growing BPO company that partners with JobsAvenuePH to deliver exceptional customer service experiences.
We are currently seeking a highly skilled Level 1 E-commerce Support Specialist to join our team. As a Level 1 E-commerce Support Specialist, you will play a critical role in ensuring seamless shopping experiences for our e-commerce clients.
About the RoleThe primary responsibility of this role is to conduct preliminary investigations and resolve L1 (Level One) e-commerce-related customer service inquiries according to established Standard Operating Procedures (SOPs). This includes investigating and resolving issues reported by buyers/sellers/creators, such as checking order and logistics status.
Key Skills and QualificationsTo excel in this role, candidates should possess:
- Excellent communication skills, including verbal and written communication.
- Knowledge of leading e-commerce products and services standards.
- Experience working with eCommerce platforms and EMEA/UK accounts is a plus.
- A typing speed of at least 40 words per minute.
We offer a comprehensive benefits package, including competitive remuneration, great perks, performance incentives, and comprehensive medical insurance coverage.
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