Technical Support Specialist

2 days ago


Quezon City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time
Job Title: L2 Tech Support/Helpdesk

At Solid Lyndelle Manpower Services Inc., we are seeking a highly skilled and experienced L2 Tech Support/Helpdesk professional to join our team.

Job Summary:

We are looking for a talented individual to provide technical assistance to our customers, troubleshoot and resolve technical issues, and perform various administrative tasks.

Key Responsibilities:
  • Provide first-level technical support to customers via phone, email, or chat.
  • Troubleshoot and resolve technical issues related to desktop, server, printer, and other connected devices.
  • Perform OS and software updates, patch management, and hardware configurations.
  • Document all work performed through a support ticketing system and track incidents to the appropriate teams.
  • Assist in creating knowledgebase articles, checklists, and FAQs.
  • Perform network administration functions, user account permissions, and Active Directory changes.
Requirements:
  • Knowledge of Windows desktop and server operating systems.
  • Knowledge of 0365, Active Directory, and Exchange.
  • Familiarity with supporting TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration.
  • Strong customer service and problem-solving skills.
Preferred Qualifications:
  • Familiarity with hospitality platforms such as Property Management Systems (PMS), Point of Sale (POS), Revenue Management, key card systems, Building Management, HotSOS, Saflok, InnComm, etc.

We offer a competitive salary and benefits package to the right candidate. If you are a motivated and experienced technical support professional, please submit your application.



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