IT Support Specialist

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeTechnician Full time $40,000 - $60,000
Job Overview

We are seeking an innovative and skilled professional to join our team as a Technical Support Specialist. As an EUC Technician, you will be responsible for providing top-notch technical support and services to our customers.

  • Gather relevant information before escalating issues.
  • Monitor server notification emails and respond promptly.
  • Document support-related processes and procedures.
  • Install and administer network equipment including routers, gateways, switches, access points, wireless controllers, printers, and IP phones.
  • Perform server hardware and software installations and configurations.
  • Manage Network Management System (NMS) monitoring and alerts.
  • Conduct daily and quarterly network and system maintenance.
  • Manage system logs, backup/restore, replication, and migration.
  • Create basic scripts for system automation and integration.
  • Conduct basic to intermediate application testing and report bugs.
  • Execute scheduled hardware maintenance.
  • Manage Incident Reports and provide weekly IT-related project and issue reports.
About the Ideal Candidate

The ideal candidate should have a degree in IT or a related field. Fresh graduates are welcome, but CISCO certification or any other IT-related certifications are preferred.

  • 1+ years of experience in an IT-related field is preferred but not required.
  • Excellent troubleshooting skills with strong knowledge of network or dialer equipment.
  • Proficient in Windows Operating System and Windows server applications.
  • Knowledgeable in patch management, firewalls, proxy, etc.
  • Experience with Linux, VPN, and SQL Database administration.
  • Proficient in server-side scripting.
  • Experience collaborating with 3rd party service providers.
  • Strong logic and troubleshooting skills.
  • Ability to handle multiple priorities with minimal supervision.
  • Excellent verbal and written communication skills.
  • Strong organizational skills.
Career Development Opportunities

We offer opportunities for personal and professional growth with ample room for advancement and skill development in a supportive team environment.

Future Career Advancement

Potential for career advancement within a global, tech-forward company dedicated to excellence and customer service.

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