Customer Service Professional

1 month ago


Manila, National Capital Region, Philippines Cyberbacker Careers Full time

At Cyberbacker Careers, we are seeking a dedicated and detail-oriented Customer Service Professional to join our team. As the first point of contact for our business, you will play a vital role in addressing inquiries from clients, partners, and the public.

Key Responsibilities:

  • Initial Contact - Respond promptly to customer inquiries, providing detailed information about our products and services.
  • Routing Inquiries - Efficiently direct customer inquiries to the relevant department or individual, ensuring seamless communication flow.
  • Knowledge Management - Maintain up-to-date knowledge of our offerings, events, and updates to inform and assist customers.
  • Record-Keeping - Accurately record interactions and feedback from customers, reporting insights to relevant departments to improve business operations and customer satisfaction.
  • Collaboration - Work closely with various departments to resolve queries, facilitate services, and enhance the overall customer experience.

What We Offer:

  • 100% Permanent Work-from-Home - Enjoy the flexibility and comfort of working from home.
  • Competitive Salary - Earn a competitive salary and potential for promotions.
  • Job Security & Stability - Benefit from our commitment to job security and stability.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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