Service Excellence Professional
6 days ago
We are seeking a dedicated and customer-oriented professional to fill the role of Service Excellence Professional at Lexie Staffing And Business Consulting.
About the Role:
This is an excellent opportunity for a highly motivated individual to join our team and provide exceptional support to customers.
Key Responsibilities:
- Customer Support:
- Respond promptly to customer inquiries via phone, email, and live chat.
- Provide accurate and timely information about products, services, and policies.
- Resolve customer issues and complaints effectively and professionally.
- Identify and escalate complex issues to appropriate departments.
- Problem-Solving:
- Troubleshoot technical issues and guide customers through solutions.
- Analyze customer feedback to identify areas for improvement.
- Develop and implement solutions to enhance customer satisfaction.
- Sales and Upselling:
- Identify opportunities to upsell or cross-sell products and services.
- Promote ongoing customer relationships and loyalty.
- Administrative Tasks:
- Maintain accurate records of customer interactions and resolutions.
- Update customer information and databases.
- Prepare reports on customer satisfaction and performance metrics.
Requirements:
- A high school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and prioritize tasks effectively.
- A positive attitude and a passion for helping others.
Benefits:
- A competitive salary range of $45,000 - $60,000 per year, depending on experience.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
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