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Support Team Lead

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Taguig, National Capital Region, Philippines Helloconnect Full time
Job Responsibilities
  • As the primary point of contact, ensure seamless interactions with customers.
  • Deliver exceptional support and foster engaging relationships through every call or interaction.
  • Promote all HelloFresh products and benefits on every engagement, aligning with current demands.
  • Investigate and resolve customer complaints and feedback in a timely manner.
  • Contribute to achieving the Customer Care team's KPIs and targets set by management.
  • Document issues and report them to responsible departments for prompt action.
  • Suggest process improvements and participate in internal projects.
  • Maintain a positive image of the HelloFresh brand at all times.
  • Develop expertise in company policies, tools, and systems.