Customer Service Representative

24 hours ago

Davao City, Davao, Philippines beBeeCustomerService Full time ₱2,500,000 - ₱3,000,000
About This Role

This is a unique opportunity to join our global team as a Senior Customer Advocate. You will be responsible for delivering exceptional customer experiences by addressing inquiries, resolving complaints, and providing timely and professional service.

As a key member of our support team, you will collaborate with internal and external teams to handle customer needs, ensuring seamless communication and problem resolution.

Key Responsibilities:
  1. Interact with customers to provide accurate, valid, and complete information with empathy and professionalism.
  2. Efficiently handle incoming calls, emails, and other communication channels.
  3. Record and maintain detailed client information, ensuring excellent client relations and problem resolution.
  4. Schedule and coordinate visits with nurses, ensuring accurate and timely appointments.
  5. Update paperwork, maintain records, and perform data entry using tools like Google Sheets and internal databases.
  6. Process payments via platforms such as Stripe and ensure accurate record-keeping.
  7. Assist with coordinating events and special initiatives as needed.
  8. Monitor and maintain supply inventory.
  9. Utilize multiple screens and perform tasks with high accuracy and efficiency.
  10. Track and resolve issues properly, ensuring timely escalation when necessary.
  11. Identify opportunities for continuous process improvement and recommend changes.
Requirements:
  • A bachelor's degree in any field is preferred.
  • Proven experience in office administration, customer service, or related fields (email, phone, chat support).
  • Proficiency in using Google Workspace (Google Drive, Google Sheets, Google Docs) and other office tool applications.
  • Fluent English with excellent reading comprehension, verbal, and written communication skills.
  • Call center experience and sales skills are highly valued.
  • Ability to understand and communicate complex ideas to customers verbally and in writing.
  • Familiarity with payment processing platforms and tech tools.
  • Aptitude to quickly learn new technology, systems, and applications.
  • Intermediate understanding of common customer experience best practices.

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