
Remote Customer Support Representative
2 days ago
Discover a fulfilling career as a Customer Support Agent.
Job DescriptionAt TalentPop, we're seeking dedicated professionals to provide exceptional customer experiences through chat, email, or phone support.
You will handle inquiries related to product information, order tracking, returns, and account concerns using Gorgias and Shopify to manage tickets and deliver fast, accurate support.
Stay informed about product updates and best practices to ensure a consistent customer experience.
Responsibilities- Provide professional and friendly customer service via multiple channels
- Address customer inquiries related to product information, order tracking, returns, and account concerns
- Utilize Gorgias and Shopify to efficiently manage tickets and offer timely support
- Maintain up-to-date knowledge on product updates and support best practices
- Excellent written and spoken English communication skills
- At least 1 year of hands-on experience with both Shopify and Gorgias
- Ability to work independently and handle multiple conversations simultaneously
- Empathetic and patient when addressing customer concerns
- Team-oriented with a strong work ethic and attention to detail
- Competitive pay with annual performance-based increases
- Paid time off for rest and relaxation
- Health and dental insurance or a health stipend for overall well-being
- Comprehensive benefits package including holiday bonuses and opportunities for growth
Work from anywhere with a stable internet connection and your own computer or laptop (i5 processor or equivalent preferred).
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