
Senior Business Account Manager
2 days ago
The role of a Client Success Coordinator is pivotal in delivering an exceptional client experience by overseeing the onboarding process, ensuring quality assurance and guaranteeing the successful fulfillment of all services.
Key Responsibilities:- Client Onboarding & Integration (First 30-60 Days):
- Lead a seamless and efficient onboarding process setting clear expectations and ensuring alignment on goals and deliverables.
- Conduct onboarding meetings to introduce key team members review strategy and outline timelines.
- Monitor client engagement during the onboarding phase addressing any concerns and ensuring a smooth transition into ongoing services.
- Strategic Direction and Analysis
- Understand the Client's business their needs and other unique factors to ensure the service plan marketing strategy etc is tailored to their needs.
- CMS should have a deep enough background on Paid Advertising to be able to have meaningful conversations with clients regarding strategic direction allocation of resources.
- CMS should be able to interpret common KPIs and accurately and clearly relay that information and frequent updates/reports to clients.
- Quality Assurance & Service Fulfillment:
- Ensure all deliverables meet the agency's quality standards before being sent to the client.
- Identify and address any service gaps ensuring that the client receives all promised services on time and at the highest quality.
- Work closely with internal teams to streamline workflows and improve service efficiency.
- Client Relationship Management & Communication:
- Conduct regular check-ins and strategy meetings to review progress gather feedback and ensure client satisfaction.
- Act as the client's advocate within the agency addressing concerns and troubleshooting challenges to enhance the client experience.
- Retention & Growth:
- Proactively identify opportunities for account growth renewals and additional services that align with client needs.
- Work closely with sales and marketing teams to ensure a seamless transition between new business acquisition and client success.
- Establish a cadence for check-ins with all Paid Ads Clients minimum once a week.
- Building out Ads and loading it into Meta for Strategist to take.
- Keeping department organized with updates outstanding tasks.
- Onboarding All Paid Ads Clients assigning applicable parties to their dedicated tasks.
- Holding the team and client accountable in an 80/20 capacity.
- Project Management for all existing and new Performance Related Services.
- Troubleshooting Client Issues Concerns.
- Familiarity with social media content marketing and digital marketing strategies is a plus.
- Proven experience in client success account management or a related marketing role.
- Strong organizational skills with the ability to manage multiple clients and projects.
- Detail-oriented with a strong focus on quality assurance and performance.
- Excellent communication and relationship-building skills.
- Problem-solving mindset with a proactive approach to client needs.
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