Senior Business Account Manager

2 days ago


Baguio City, Cordillera, Philippines beBeeClientSuccess Full time ₱3,000,000 - ₱4,500,000

The role of a Client Success Coordinator is pivotal in delivering an exceptional client experience by overseeing the onboarding process, ensuring quality assurance and guaranteeing the successful fulfillment of all services.

Key Responsibilities:
  • Client Onboarding & Integration (First 30-60 Days):
    • Lead a seamless and efficient onboarding process setting clear expectations and ensuring alignment on goals and deliverables.
    • Conduct onboarding meetings to introduce key team members review strategy and outline timelines.
    • Monitor client engagement during the onboarding phase addressing any concerns and ensuring a smooth transition into ongoing services.
  • Strategic Direction and Analysis
    • Understand the Client's business their needs and other unique factors to ensure the service plan marketing strategy etc is tailored to their needs.
    • CMS should have a deep enough background on Paid Advertising to be able to have meaningful conversations with clients regarding strategic direction allocation of resources.
    • CMS should be able to interpret common KPIs and accurately and clearly relay that information and frequent updates/reports to clients.
  • Quality Assurance & Service Fulfillment:
    • Ensure all deliverables meet the agency's quality standards before being sent to the client.
    • Identify and address any service gaps ensuring that the client receives all promised services on time and at the highest quality.
    • Work closely with internal teams to streamline workflows and improve service efficiency.
  • Client Relationship Management & Communication:
    • Conduct regular check-ins and strategy meetings to review progress gather feedback and ensure client satisfaction.
    • Act as the client's advocate within the agency addressing concerns and troubleshooting challenges to enhance the client experience.
  • Retention & Growth:
    • Proactively identify opportunities for account growth renewals and additional services that align with client needs.
    • Work closely with sales and marketing teams to ensure a seamless transition between new business acquisition and client success.
    Day-to-Day Tasks:
    • Establish a cadence for check-ins with all Paid Ads Clients minimum once a week.
    • Building out Ads and loading it into Meta for Strategist to take.
    • Keeping department organized with updates outstanding tasks.
    • Onboarding All Paid Ads Clients assigning applicable parties to their dedicated tasks.
    • Holding the team and client accountable in an 80/20 capacity.
    • Project Management for all existing and new Performance Related Services.
    • Troubleshooting Client Issues Concerns.
    • Familiarity with social media content marketing and digital marketing strategies is a plus.
    Requirements:
    • Proven experience in client success account management or a related marketing role.
    • Strong organizational skills with the ability to manage multiple clients and projects.
    • Detail-oriented with a strong focus on quality assurance and performance.
    • Excellent communication and relationship-building skills.
    • Problem-solving mindset with a proactive approach to client needs.


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