Strategic Workforce Planner

6 days ago


Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time
Job Summary

We are seeking an experienced Deputy Manager of Workforce Management to join our team at WNS Global Services, Inc. As a key member of our workforce management team, you will be responsible for analyzing data, developing strategic staffing plans, and implementing best practices in workforce management to enhance productivity and efficiency. Your expertise in workforce management will help drive business growth by optimizing our workforce operations.

Primary Responsibilities
  • Analyze and interpret workforce data to inform decision-making.
  • Develop and implement strategies to optimize workforce deployment and improve service levels.
  • Coach and develop team members to achieve their full potential.
  • Evaluate and communicate team performance metrics, risk, and compliance.

Requirements
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • A minimum of 5 years of experience in Workforce Management, preferably in a Contact Center environment.
  • At least 3 years of managing groups of Workforce Analysts and/or Leaders.
  • Proven experience and knowledge in using workforce-related tools and applications.


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