Data Entry and Customer Service Representative

2 days ago

Tarlac City, Central Luzon, Philippines beBeeCustomerService Full time ₱400,000 - ₱600,000

Job Title: Customer Service & Data Entry Specialist

Location: Remote

Job Summary:

We are seeking a professional to manage orders, process data accurately, and ensure exceptional customer support. The ideal candidate will handle inquiries, order processing, refunds, inventory updates, and issue resolution efficiently.

Key Responsibilities:

  • Order Processing: Enter, update, and verify orders, ensuring accuracy.
  • Customer Service: Respond to inquiries, resolve order issues, and provide excellent support via chat, email, and phone.
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into the account.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Account Monitoring: Track account performance, report discrepancies, and optimize workflows.

Qualifications & Skills:

Experience: In e-commerce order processing or related fields.

Skills: Strong proficiency in data entry with high accuracy and attention to detail, excellent customer service skills, knowledge of inventory management and order tracking systems, and ability to multi-task and prioritize tasks in a fast-paced environment.

Preferred Qualifications: Prior work experience in similar platforms, experience with Avaya, Salesforce, Citrix, or OA Genius tools, and background in inventory management for online stores.

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