Virtual Support Specialist

1 day ago

Cebu City, Central Visayas, Philippines beBeeAdministrative Full time ₱40,000 - ₱45,000

Are you a highly organized and detail-oriented professional who thrives in supporting teams and keeping operations running smoothly? We are seeking a skilled Virtual Support Specialist to work with our U.S.-based client in a dynamic and fast-paced environment.

This role involves handling a variety of administrative tasks—from processing mail and managing vendor orders to tracking production schedules and maintaining accurate records. If you excel at multitasking, communicate clearly, and take pride in delivering high-quality work on time, we'd love to hear from you.

Key Responsibilities:
  • Oversee clerical tasks, such as processing, sorting, and routing incoming and outgoing mail.
  • Provide exceptional customer service and demonstrate strong interpersonal skills.
  • Sort and distribute vendor invoices to the billing and accounts payable departments as necessary.
  • Order and product inventory; receive and forward documentation and appropriate information to the ASB inventory/sales support team for receipt completion.
  • Order follow-up with vendors to verify order receipt to meet client's delivery timeline.
  • Track order from production schedule to delivery date of product(s), through the use of a workflow management system.
  • Management of backorder processes, including identification of backorders and replacement with a comparable product.
  • Managing and taking action to reduce accounts receivable aging.
  • Assist the client with administrative duties.
  • Create and update records, ensuring accuracy and validity of information.
  • Create, maintain, and enter information into databases.
Requirements:
  • Educational background in Marketing, Business Administration, or a related field
  • 3-5 years of experience in Customer Service, Data Entry, Administrative Assistance, or similar roles
  • Excellent spoken and written English communication skills
  • Able to work U.S. EST hours (graveyard shift in PH time)
  • Strong understanding of office management systems and procedures
  • Proficiency in Microsoft Office Suite and Google Suite
  • Familiarity with tools such as Wild Apricot, JotForm, Canva, SharePoint, and Slack
Benefits:
  • Competitive salary range
  • Full-time employment with a leading BPO company
  • Permanent work-from-home setup
  • Company equipment provided
  • Internet stipends upon regularization
  • HMO Coverage
  • PTO credits and service incentive leaves
  • Major company live events
  • Monthly employee appreciation virtual events
  • Company-provided career skills training courses

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