Mobile Technical Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeTechnical Full time $114,100 - $204,400
Job Overview

We are seeking a highly skilled and experienced technical expert to fill the role of Senior Technical Support Engineer. This individual will play a crucial part in shaping the developer experience by serving as the primary point of contact for mobile-related issues.

About the Role
  • The successful candidate will be responsible for reproducing, debugging, and escalating mobile-specific issues in partnership with engineering and product teams.
  • They will serve as a technical expert and initial escalation point for iOS and Android SDKs.
  • Key responsibilities include working directly with mobile developers to troubleshoot integration problems, sharing implementation best practices, and investigating crashes, performance issues, and unexpected app behavior related to the Ditto SDK.
  • Additionally, this role involves responding to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
  • A 24/7 on-call rotation is also required to support critical customer needs.
  • Collaboration with engineering teams is essential to communicate incident status and contribute to root cause analyses.
  • The ideal candidate will also build tooling and automation to streamline mobile debugging and improve developer workflows.
  • Finally, they will utilize AI and internal tools to create self-service support experiences for routine SDK-related issues.

  • Technical Mobile Platform Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeServices Full time ₱500,000 - ₱1,000,000

    About Professional Services Specialist RoleWe are seeking a skilled Professional Services Specialist to join our team. This role will involve building and launching mobile platforms for our clients, ensuring seamless onboarding experiences.The ideal candidate will have exceptional attention to detail, organizational skills, and experience working with...

  • IT Technical Support Professional

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeHelpDesk Full time ₱3,000,000 - ₱4,500,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As the primary point of contact for technical issues, you will be responsible for providing timely and professional assistance to users via various channels.Your role will involve triaging and resolving Tier 1 issues, escalating unresolved items as needed, and...

  • Technical Support Professional

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomerCentric Full time ₱2,400,000 - ₱4,180,000

    Support Technical Specialist RoleWe are seeking a detail-oriented and tech-savvy individual to provide hands-on technical support to our customers, partners, and colleagues.The ideal candidate will have excellent analytical skills, be able to communicate complex technical issues effectively, and possess a passion for delivering exceptional customer...

  • Advanced Technical Support Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeTechnical Full time $7,840 - $13,720

    Job Title: Technical Support SpecialistThe ideal candidate will be responsible for providing advanced technical support, escalating complex issues, and maintaining operational continuity across our systems, hardware, and software platforms.Key Responsibilities:Tier 2 Support & Troubleshooting: Handle escalated technical issues from Tier 1 support, including...

  • Dedicated Technical Support Professional

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeTechnical Full time ₱4,500,000 - ₱6,330,000

    IT Support Specialist OpportunityWe are seeking a highly skilled IT support specialist to join our team. As an IT support specialist, you will be responsible for providing end-user service desk support via phone, email, and chat. You will manage incidents and requests within the ServiceNow ticketing system and perform daily ticket follow-ups with end-users...

  • Technical Support Specialist

    1 week ago

    Imus, Calabarzon, Philippines Sinch AB Full time

    OverviewAbout SinchSinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.Whether you need to verify users or craft omnichannel...

  • Technical Support Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱450,000

    Technical Support SpecialistAs a Technical Support Specialist, you will be responsible for providing high-quality technical support to our clients. This role involves troubleshooting and resolving technical issues related to hardware, software, and network connectivity.Key Responsibilities:Providing technical assistance via phone, email, or ticketing...

  • Technical Support Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeTechnical Full time ₱7,200 - ₱8,400

    Technical Support Specialist OpportunityWe are seeking a skilled and dynamic Technical Support Specialist to join our team in a fractional capacity. This role requires expertise in technical support, customer interactions via inbound and outbound calls, product demonstrations, and CRM systems.The ideal candidate will have experience working in startup...

  • Tech Support Expert

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeSupport Full time ₱400,000 - ₱800,000

    Job Title: Technical Support SpecialistWe are seeking a highly motivated technical support specialist to provide exceptional service to end-users across the organization. This role requires hands-on experience with PCs and Apple mobile devices, proficiency in newer Windows operating systems, and outstanding customer service skills.

  • Advanced Technical Support Professional

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeTechnical Full time $6,720 - $6,840

    Tier 2 Technical Support SpecialistPacvue is seeking a skilled Tier 2 Technical Support Specialist to join our Corporate IT team and support our growing global user base. This role provides advanced technical support, escalated troubleshooting, and assists in maintaining operational continuity across our systems, hardware, and software platforms.This...