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IT Support Specialist

4 weeks ago

Mandaluyong City, National Capital Region, Philippines Strategic Networks Inc Full time
Job Title: IT Field Technical Support

At Strategic Networks Inc, we are seeking a highly skilled IT Field Technical Support professional to join our team.

Job Summary:

We are looking for a technical support specialist to provide incident and request management support to all end user devices. The ideal candidate will have experience in Windows and non-Windows operating environments and be able to recommend and apply solutions, including on-site repair for remote users.

Key Responsibilities:
  • Provide support to end users relating to hardware and software, computer applications, LAN components, and peripherals.
  • Determine and execute system reconfiguration needs.
  • Establish end user service level agreements.
  • Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
  • Supervise complaint ticketing system and follow timely resolution of all work orders.
  • Provide status update to the ticketing tools in a timely manner.
  • Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
  • Monitor and repair all IT/office equipment and tools and make sure that all software systems are running smoothly.
Requirements:
  • Experience in Windows and non-Windows operating environments.
  • Ability to recommend and apply solutions, including on-site repair for remote users.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.