Key Network Support Specialist

14 hours ago

Cavite City, Calabarzon, Philippines beBeeNetwork Full time $100,000 - $120,000

Job Title: Key Network Support Specialist

Job Responsibilities:
  • Deliver end-to-end customer support with a focus on SDWAN, Internet, and related services.
  • Troubleshoot and configure LAN setups (Routers, Firewalls) and Microsoft operating systems.
  • Ensure seamless provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve support issues and guarantee smooth service delivery.

Maintaining exceptional customer relationships by providing outstanding support is crucial in this role. You will be responsible for owning support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.

The ideal candidate should possess a deep understanding of BGP, OSPF, VRRP, knowledge of routers, firewalls, NAT, COS/QOS, and network design principles. Familiarity with SOC 2 compliance and processes is also desirable.

We are seeking a team player who can mentor and train fellow engineers on complex technical issues and solutions. If you have the expertise and passion to drive innovative solutions, we encourage you to apply.

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