Remote Desktop Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeSupport Full time ₱350,000 - ₱500,000
Desktop Support Specialist

This is a technical role where you will be working on troubleshooting and resolving desktop-related issues for end-users. Your primary responsibility will be to ensure that all desktop systems are functioning optimally, with minimal downtime.

Key Responsibilities:

  • Provide remote technical support to end-users for desktop hardware, software, and network-related issues.
  • Diagnose and troubleshoot technical problems, including but not limited to operating system errors, software malfunctions, and hardware failures.
  • Resolve issues related to email, internet connectivity, and other desktop applications.

You will also be responsible for the setup, configuration, and maintenance of desktop systems, including operating systems, software applications, and peripheral devices. Additionally, you will need to perform remote installations, upgrades, and patches to ensure systems are up-to-date and secure.

User Assistance and Training:

  • Guide users through step-by-step solutions, either over the phone or via remote desktop software.
  • Provide training and support to users on new software, hardware, and IT policies.
  • Create and maintain user documentation and FAQs to assist with common issues.

Incident Management:

  • Log and track support requests using a ticketing system, ensuring timely resolution and follow-up.
  • Educate users on company security policies and standards.

Required Skills and Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Proven experience in a desktop support or technical support role, preferably in a remote capacity.
  • Familiarity with remote desktop tools and support software (e.g., TeamViewer).

Benefits:

  • The ability to work independently and manage time effectively in a remote work environment.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Work Environment:

  • This role may require working in 24/7 shifts, including evenings, weekends, and holidays.

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