Customer Service Representative

1 month ago


Cagayan de Oro, Northern Mindanao, Philippines Hr1001 Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Teleperformance Cagayan De Oro. As a key member of our customer support team, you will be responsible for handling service support calls and promoting value-added services to our customers.

Key Responsibilities
  • Handle service support calls in a professional and courteous manner
  • Provide excellent customer service and resolve customer complaints in a timely and effective manner
  • Upsell and cross-sell value-added services to customers
  • Meet or exceed performance targets and key performance indicators (KPIs)
Requirements
  • Basic web navigation skills
  • Good communication skills in English
  • Ability to work in a fast-paced environment and meet deadlines
  • High school graduate or equivalent
  • Valid NBI clearance
What We Offer
  • Competitive salary package
  • Exciting performance bonuses
  • Generous referral incentives
  • Best-in-class healthcare benefits from Maxicare
  • Fun and inspiring work environment with endless career advancement opportunities


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