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IT Support Services Director

1 week ago

Cebu City, Central Visayas, Philippines Lexmark Full time
About the Position

We are looking for an IT Support Services Director to join our team. In this role, you will be responsible for leading our IT support services team, providing strategic direction and guidance to ensure the delivery of exceptional customer service and technical support.

Key Responsibilities:

  1. Lead our IT support services team, providing strategic direction and guidance to ensure the delivery of exceptional customer service and technical support.
  2. Develop and maintain relationships with internal stakeholders, including management, supervisors and call agents.
  3. Stay up-to-date with industry trends and developments, identifying opportunities to improve our IT support processes.
  4. Collaborate with cross-functional teams to identify opportunities for process improvement and implement changes to reduce technical escalations.
About Us

Lexmark is a global technology leader dedicated to delivering innovative imaging solutions and technologies that help customers print, secure and manage information efficiently and effectively.

Requirements

To succeed in this role, you will need:

  1. Strong leadership and management skills, with experience in leading IT support services teams.
  2. Excellent analytical and problem-solving skills, with ability to develop and maintain relationships with internal stakeholders.
  3. Strong communication and interpersonal skills, with ability to collaborate with cross-functional teams.
  4. A high sense of professionalism and commitment to delivering exceptional customer service.