A Call Center Professional

2 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,500,000

Job Title: Customer Service Representative

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The role of a Customer Service Representative involves being the first point of contact for customers via various channels, such as phone, email, or in-person. Your primary responsibility is to provide timely and effective resolutions to customer inquiries and concerns.

">Key Responsibilities:">
  • ">
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.">
  • Utilize decision-support tools and resources to provide accurate information and solutions to customers.">
  • Listen attentively to customer needs and concerns, demonstrating empathy and building rapport.">
  • Greet customers with a friendly and welcoming demeanor.">
  • Maintain basic knowledge of client products and services.">
  • Prepare complete and accurate work, including notating accounts as required.">
  • Participate in activities designed to improve customer satisfaction and business performance.">
  • Offer additional products or services that meet customer needs.">
  • Track, document, and retrieve information in call tracking databases.">
  • Refer customers to published materials, secondary sources, or more senior staff when necessary.">
">Candidate Profile:">
  • ">
  • High school diploma with three to six months of relevant experience preferred.">
  • Courteous with strong customer service orientation.">
  • Strong computer navigation skills and PC knowledge.">
  • Ability to effectively communicate, both written and verbally.">
  • Dependable with strong attention to detail.">
  • Skilled in multi-tasking, including flexibility and adaptability.">
  • Tolerance for repetitive work in a fast-paced environment.">
  • Ability to work as a team member and independently.">
  • Demonstrate patience in all customer contact situations.">
  • Ability to rotate shifts as needed.">
"],

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