Customer Service Representative Role

3 weeks ago


Ayala Alabang, National Capital Region, Philippines Neksjob Full time

Job Description:

The Customer Service Representative will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about products and services.

Responsibilities:

  • Respond to customer calls, emails, and messages in a timely and professional manner
  • Resolve customer complaints and concerns in a fair and efficient way
  • Provide product information and answer customer questions
  • Work collaboratively with internal teams to resolve customer issues
  • Maintain accurate records of customer interactions and resolutions

Requirements:

  • High school diploma or equivalent required
  • At least 6 months experience in a BPO environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced team environment

Benefits:

  • Competitive salary
  • Monthly performance incentives
  • Career development and advancement opportunities
  • Paid training and onboarding program

Estimated Salary Range: PHP 22,000 - PHP 28,000 per month, depending on location and experience.



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