Customer Service Representative Role
3 weeks ago
Job Description:
The Customer Service Representative will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about products and services.
Responsibilities:
- Respond to customer calls, emails, and messages in a timely and professional manner
- Resolve customer complaints and concerns in a fair and efficient way
- Provide product information and answer customer questions
- Work collaboratively with internal teams to resolve customer issues
- Maintain accurate records of customer interactions and resolutions
Requirements:
- High school diploma or equivalent required
- At least 6 months experience in a BPO environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced team environment
Benefits:
- Competitive salary
- Monthly performance incentives
- Career development and advancement opportunities
- Paid training and onboarding program
Estimated Salary Range: PHP 22,000 - PHP 28,000 per month, depending on location and experience.
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