Customer Service Representative
2 weeks ago
Neksjob is a leading provider of exceptional customer experiences, empowering our customers to achieve their goals.
Job SummaryWe are seeking a highly motivated and results-driven Customer Service Representative to join our team. In this role, you will be responsible for delivering top-notch customer service, resolving customer inquiries, and providing personalized solutions to meet their needs.
Key Responsibilities- Customer Support: Respond to customer inquiries via phone, email, or chat, providing timely and effective resolutions to their issues.
- Account Management: Open and maintain accurate customer accounts, ensuring seamless interactions and efficient processing.
- Record Keeping: Maintain up-to-date customer records, tracking account information and interactions.
To succeed in this role, you will need:
- Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to articulate complex information clearly.
- High School Diploma or Equivalent: Have a high school diploma or equivalent, demonstrating a solid foundation in English language proficiency.
- 6 Months BPO Experience: Bring at least 6 months of experience in a Business Process Outsourcing (BPO) environment, showcasing your adaptability and problem-solving skills.
We offer a competitive compensation package, including:
- Very Competitive Salary: Enjoy a salary of $45,000 per year, commensurate with your experience and qualifications.
- World-Class Facilities: Work in state-of-the-art facilities, equipped with cutting-edge technology and innovative tools.
- Best Health Insurance: Receive comprehensive health insurance coverage for you and your dependents, prioritizing your well-being.
- Paid Leaves: Enjoy paid leaves and flexible time-off policies, allowing you to recharge and maintain work-life balance.
- Career Advancement Opportunities: Pursue career advancement through our Track Trainee program, unlocking new challenges and growth opportunities.
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