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Service Delivery Specialist

1 week ago

Makati City, National Capital Region, Philippines Shangri-La Group Full time

Welcome to Shangri-La, Manila, a luxury hotel located in the heart of Makati's financial and commercial district.

Our hotel features 696 modern rooms and suites, equipped with state-of-the-art amenities and services.

About the Service Leader Role

We are seeking a highly experienced Service Leader to join our Front Office team. In this role, you will be responsible for leading a team of front office staff and ensuring that our guests receive exceptional service.

Key responsibilities include:

  • Leading a team of front office staff to provide excellent service to our guests.
  • Managing the front desk operations to maximize efficiency and productivity.
  • Developing and implementing strategies to improve customer satisfaction and loyalty.
Requirements

To be successful in this role, you will need:

  • A college degree (preferably HRM).
  • Relevant experience in Front Office with a supervisory position.
  • Strong leadership and communication skills.