Technical Networking Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeNetwork Full time ₱3,500 - ₱5,000
Job Title:

Tier 1 Network Engineer

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This role requires a detail-oriented and dedicated individual to provide first-level technical support for networking issues and solutions.


  • Respond to customer inquiries regarding networking issues, configurations, and general troubleshooting
  • Monitor, diagnose, and resolve network connectivity problems for clients
  • Document all interactions with customers in our ticketing system and provide timely updates
  • Assist in setting up and configuring networking equipment as needed
  • Work closely with Tier 2 support teams to escalate unresolved issues and provide detailed case documentation
  • Maintain up-to-date knowledge of networking protocols, configurations, and best practices
  • Provide training and support for clients regarding networking tools and resources
  • Participate in regular team meetings to discuss issues, share knowledge, and provide feedback to improve support operations

Requirements:

Key qualifications include:


  • Proven experience in a technical support role, ideally focused on networking
  • A degree in Computer Science, Information Technology, or a related field is preferred
  • Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs
  • Excellent problem-solving skills and the ability to think critically under pressure
  • Strong verbal and written communication skills, with a focus on customer service
  • Familiarity with common networking tools (e.g., Wireshark, Cisco Packet Tracer) is a plus
  • Ability to work independently and as part of a team in a fast-paced environment

Benefits:

The position offers a range of benefits, including:


  • Free meal allowance
  • Emergency loan program
  • Free snacks and beverages
  • Health insurance
  • Health subsidy
  • Interest-based clubs
  • Retirement plan
  • Life insurance
  • Savings plan
  • Team socialization allowance
  • Perfect attendance bonus
  • Quarterly perfect attendance bonus
  • Year-end performance bonus

About the Job:

We are looking for a skilled and motivated individual to join our team as a Tier 1 Network Engineer. The successful candidate will have excellent technical skills, strong communication abilities, and a proven track record of providing exceptional customer service.


As a member of our team, you will be responsible for delivering high-quality technical support and ensuring that our clients receive the best possible service.


If you are a motivated and results-driven individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.

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