Consumer Complaints Handler

7 days ago


Taguig, National Capital Region, Philippines Colcap Servicing Pty Ltd Full time

Job Description

We are looking for a Consumer Complaints Handler to join our team. In this role, you will be responsible for investigating and resolving customer complaints fairly and thoroughly.

Key Responsibilities:

  1. Gather information from internal and external sources to resolve complaints within agreed-upon deadlines.
  2. Maintain accurate records in the complaints database.
  3. Provide reporting and insights to committees on complaint handling activities and key performance indicators (KPIs).
  4. Identify root causes of complaints and alert team manager to any emerging trends.

About You:

  • You have knowledge of UK financial services complaint handling practices.
  • You understand mortgages, TCF principles, and FCA responsible lending best practices.
  • You are proficient in Microsoft Office.
  • You possess strong organizational and time management skills.
  • You have analytical skills to identify root causes of issues.
  • You have excellent written and verbal communication skills.
  • You are self-motivated with ability to multitask and prioritize tasks.

Our Company

We specialize in originating and servicing our white labelled mortgage offering with third party distributors as well as direct retail customers. Our business has acquired and originated in excess of 3 billion AUD worth of assets over its history.



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