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Complaints Management Officer

1 month ago

Taguig, National Capital Region, Philippines Colcap Servicing Pty Ltd Full time

Posted 3 days ago and deadline of application is on 28 Feb

Job Description

Are you ready to unleash your potential and kickstart an exciting new career? We are looking for passionate, energetic individuals to join our dynamic team If you thrive in a fast-paced environment and love taking on new challenges, then this is the opportunity for you.

As part of our team, you will have the chance to work on the first true "fully digital", direct-to-consumer mortgage lender in the UK and collaborate with talented colleagues. We offer growth opportunities and a supportive work culture that encourages creativity and personal development.

If you are ready to push the boundaries, think outside the box, and be part of something truly special, then we want to hear from you Apply now and embark on a thrilling journey with us. The sky's the limit

Key responsibilities:

  1. Investigate and respond to customer complaints fairly and thoroughly
  2. Gather information from internal and external sources to resolve complaints within agreed-upon deadlines
  3. Maintain accurate records in the complaints database
  4. Provide reporting and insights to committees on complaint handling activities and key performance indicators (KPIs)
  5. Identify root causes of complaints and alert team manager to any emerging trends.
Minimum Qualifications

About You:

  1. Knowledge of UK financial services complaint handling practices (preferred)
  2. Understanding of mortgages, TCF principles, and FCA responsible lending best practices (preferred)
  3. Proficient in Microsoft Office
  4. Strong organizational and time management skills
  5. Analytical skills to identify root causes of issues
  6. Excellent written and verbal communication skills
  7. Self-motivated with ability to multitask and prioritize tasks
About Colcap Servicing Pty Ltd

Colcap Servicing Pty Ltd is a branch of an Australian corporation based in Sydney, NSW founded in 2006. The company specializes in originating and servicing its white labelled mortgage offering with third party distributors as well as direct retail customers. The business has acquired and originated in excess of 3 billion AUD worth of assets over its history and provided financial products to more than 45,000 customers.

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