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Process Improvement Director

7 days ago

Cavite City, Calabarzon, Philippines Schneider Electric Gruppe Full time

In this exciting role as a CS&Q Leader at Schneider Electric Gruppe, you'll have the opportunity to drive business growth and excellence. You'll be responsible for enhancing our services, improving stakeholder satisfaction, and developing a high-performing team.

Main Accountabilities:

  • Develop and implement strategies to improve stakeholder satisfaction.
  • Lead the collaboration between Hub leaders to transform survey results into actionable changes.
  • Drive ongoing process and tool improvement to maintain exceptional support quality.
  • Proactively manage detractors' comments and expectations.
  • Effectively resolve service quality-related escalations.

Your Background:

  • Bachelor's degree in computer science, mathematics, statistics, engineering, or other quantitative disciplines.
  • Proven experience in customer-facing roles or related fields.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High attention to detail and commitment to quality output.