Customer Service Representative Non-Voice
2 weeks ago
Job Overview:
">- ">
- The Non-Voice Customer Service Representative is responsible for delivering exceptional customer service by addressing customer concerns and inquiries through various non-voice communication channels, such as live chat, email, social media, or helpdesk tickets.">
Main Responsibilities:
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- Respond promptly and professionally to customer inquiries via chat, email, or social media platforms.">
- Provide detailed and clear responses to customers regarding products, services, and company policies.">
- Troubleshoot and resolve customer issues or concerns through written communication.">
- Track and manage customer queries and complaints in a ticketing system.">
- Provide product or service recommendations based on customer needs.">
- Ensure all interactions are logged accurately and followed up in a timely manner.">
- Collaborate with other departments (e.g., technical support, sales) to resolve complex issues.">
- Maintain a high level of product knowledge and stay up-to-date with company updates or promotions.">
- Provide feedback to the management team regarding customer concerns and potential improvements.">
- Uphold the company's customer service standards and policies.">
Requirements:
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- High school diploma or equivalent (Bachelor's degree preferred).">
- Proven experience in customer service or support roles (preferably in non-voice channels).">
- Strong written communication skills with attention to detail.">
- Proficient in using customer service software, CRM tools, and chat/email platforms.">
- Problem-solving skills with the ability to manage multiple inquiries simultaneously.">
- Patient and empathetic when dealing with customer issues.">
- Ability to work independently and as part of a team.">
- Strong time-management skills and the ability to prioritize tasks.">
Benefits:
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- Competitive salary.">
- Health insurance.">
- Paid time off.">
- Opportunities for career growth and training.">
Work Environment:
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- Primarily remote or office-based.">
- Standard working hours, but may include shifts during evenings or weekends depending on business requirements.">
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