Customer Service Representative Non-Voice

2 weeks ago


Quezon City, National Capital Region, Philippines Lexie Staffing And Business Consulting Full time

Job Overview:

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  • The Non-Voice Customer Service Representative is responsible for delivering exceptional customer service by addressing customer concerns and inquiries through various non-voice communication channels, such as live chat, email, social media, or helpdesk tickets.">
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Main Responsibilities:

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  • Respond promptly and professionally to customer inquiries via chat, email, or social media platforms.">
  • Provide detailed and clear responses to customers regarding products, services, and company policies.">
  • Troubleshoot and resolve customer issues or concerns through written communication.">
  • Track and manage customer queries and complaints in a ticketing system.">
  • Provide product or service recommendations based on customer needs.">
  • Ensure all interactions are logged accurately and followed up in a timely manner.">
  • Collaborate with other departments (e.g., technical support, sales) to resolve complex issues.">
  • Maintain a high level of product knowledge and stay up-to-date with company updates or promotions.">
  • Provide feedback to the management team regarding customer concerns and potential improvements.">
  • Uphold the company's customer service standards and policies.">
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Requirements:

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  • High school diploma or equivalent (Bachelor's degree preferred).">
  • Proven experience in customer service or support roles (preferably in non-voice channels).">
  • Strong written communication skills with attention to detail.">
  • Proficient in using customer service software, CRM tools, and chat/email platforms.">
  • Problem-solving skills with the ability to manage multiple inquiries simultaneously.">
  • Patient and empathetic when dealing with customer issues.">
  • Ability to work independently and as part of a team.">
  • Strong time-management skills and the ability to prioritize tasks.">
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Benefits:

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  • Competitive salary.">
  • Health insurance.">
  • Paid time off.">
  • Opportunities for career growth and training.">
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Work Environment:

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  • Primarily remote or office-based.">
  • Standard working hours, but may include shifts during evenings or weekends depending on business requirements.">

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