CSR ( Non voice account Earn up to 25K)

4 weeks ago

Quezon City, National Capital Region, Philippines Lexie Staffing And Business Consulting Full time
Job Title: Customer Service Representative ( Non-Voice )

Location : Centris Quezon City

Salary range : 17K to 25K

Job Overview:

The Non-Voice Customer Service Representative is responsible for providing exceptional customer service by addressing customer concerns and inquiries through various non-voice communication channels, such as live chat, email, social media, or helpdesk tickets. The role involves problem-solving, offering support, and ensuring customer satisfaction while maintaining professionalism and efficiency in digital interactions.

Key Responsibilities:

-Respond promptly and professionally to customer inquiries via chat, email, or social media platforms.

-Provide detailed and clear responses to customers regarding products, services, and company policies.

-Troubleshoot and resolve customer issues or concerns through written communication.

-Track and manage customer queries and complaints in a ticketing system.

Provide product or service recommendations based on customer needs.

-Ensure all interactions are logged accurately and are followed up in a timely manner.

-Collaborate with other departments (e.g., technical support, sales) to resolve complex issues.

-Maintain a high level of product knowledge and stay up-to-date with company updates or promotions.

-Provide feedback to the management team regarding customer concerns and potential improvements.

-Uphold the company's customer service standards and policies.

Skills and Qualifications:

High school diploma or equivalent (Bachelor's degree preferred).

Proven experience in customer service or support roles (preferably in non-voice channels).

Strong written communication skills with attention to detail.

Proficient in using customer service software, CRM tools, and chat/email platforms.

Problem-solving skills with the ability to manage multiple inquiries simultaneously.

Patience and empathy in dealing with customer issues.

Ability to work independently and as part of a team.

Strong time-management skills and the ability to prioritize tasks.

Desired Traits:

Active listening skills and ability to understand customer needs.

Positive attitude and willingness to help.

Strong organizational skills.

Ability to handle high volumes of inquiries with professionalism.

Flexibility and adaptability to changing customer needs.

Work Environment:

Primarily remote or office-based.

Standard working hours, but may include shifts during evenings or weekends depending on business requirements.

Benefits:

* Competitive salary.

* Health insurance.

* Paid time off.

* Opportunities for career growth and training.

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