Visionary Account Growth Strategist

10 hours ago

Cavite City, Calabarzon, Philippines beBeeSpecialist Full time ₱3,637,500 - ₱5,095,000
Job Overview

This is a fast-paced, dynamic organization that enables businesses to create customer value through cutting-edge technology.

About the Role

The Senior Customer Success Specialist is responsible for retaining and developing high-potential commercial accounts. This role drives continued retention and growth of partnerships passed from other teams.

Key Responsibilities
  • Act as the lead point of contact for partners.
  • Onboard partners transitioning from a newly launched status.
  • Stay informed about client company updates to research rebranding, organization changes, print needs, seasonality, etc.
  • Build and maintain strong partner relationships.
  • Ensure timely delivery of solutions according to partner needs and objectives.
  • Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Forecast and track account metrics, reviewing sales reports to determine account management strategy.
  • Effectively handle escalations and difficult conversations independently, leveraging support if necessary.
  • Document sales opportunities with partners in CRM to leverage conversations in future calls.
  • Leverage cross-functional teams to assist with growth opportunities.
  • Key projects as outlined by management.
Requirements
  • 3-5 years of Account Management experience – or equivalent (e.g., high-performing Customer Service Associate with high average order value, customer retention/satisfaction)
  • Experience with or knowledge of CRM – or any related tool
  • Bachelor's degree or equivalent is preferred.
  • Experience working in an environment with strong commercial targets.
  • Customer-facing experience (sales, retail)
Attributes
  • Fast-learning and flexible within an ever-evolving environment
  • Desire to succeed in a high-velocity sales environment with willingness to handle ambiguity.
  • A self-starter mindset, with a positive 'can do' attitude, drive, and eagerness to bring creative solutions to partners.
  • Highly organized and process-oriented.
  • Passionate about delivering the best customer experience.
  • Enthusiastic about collaborating, brainstorming, and thinking creatively for 'out-of-the-box' solutions.
OHS Guidelines
  • Adhere to all OHS policies and procedures.
  • Take reasonable care of yourself and others who may be affected by your actions.
  • Report all hazards, accidents, and incidents immediately to management.

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