Senior Mortgage Specialist

Job Opportunity

As a detail-oriented and ambitious Loan Processor, you will play a vital role in our operations team. This position offers an exceptional opportunity to learn from industry-leading systematic processes while building a career in premium mortgage services.

You will start by managing 10-15 applications monthly and progress to full capacity (40+ applications) within 90 days. Working closely with our Senior Loan Processor and Strategy team, you will develop expertise across all application types while contributing to the systematic excellence that sets us apart from traditional mortgage brokers.

• Process and submit mortgage applications prepared by our strategy team with exceptional attention to detail.
• Start with simpler refinance applications and progress to complex purchase scenarios under guidance.
• Manage application workflows using Broker Engine and Apply Online platforms.
• Coordinate with clients, lenders, solicitors, conveyancers, and various third parties.
• Handle discharge processes with outgoing lenders and manage settlement coordination.

• Respond to lender MIRs (More Information Required) initially with strategy team support.
• Develop autonomy in handling routine MIR responses as experience grows.
• Collaborate with our team on complex scenarios requiring expert input.
• Learn to anticipate and prevent common application issues through systematic approaches.
• Track and resolve application bottlenecks to maintain smooth processing timelines.

• Follow proven systematic approaches to ensure consistent, high-quality outcomes.
• Utilize comprehensive template databases and organizational frameworks.
• Maintain meticulous documentation and compliance audit trails.
• Execute proactive client communication protocols that support our brand.
• Contribute feedback on process improvements and efficiency opportunities.

• Learn from our Senior Loan Processor's systematic methodologies and industry expertise.
• Participate in lender training sessions and industry development programs.
• Build relationships with key lenders and understand their specific requirements.
• Develop specialized knowledge in complex application types, including SMSF commercial etc.
• Contribute to team knowledge sharing and continuous improvement initiatives.

Essential Qualities

• Systematic mindset: You naturally organize work, follow processes methodically, and take detailed notes.
• Autonomous learner: You proactively seek solutions and reduce dependency on others over time.
• Quality focus: You take pride in accuracy and thoroughness rather than just speed.
• Exceptional communication: Strong written English for professional client and stakeholder interaction.
• Growth oriented: You're ambitious about developing expertise and taking on increasing responsibility.

Experience Requirements

• Mortgage processing experience preferred but exceptional candidates new to the industry will be considered.
• Understanding of Australian lending landscape - basic knowledge acceptable; comprehensive training provided.
• Proficiency with Apply Online or similar platforms - training provided for specific systems.
• Administrative or customer service background demonstrating attention to detail and client focus.
• Technology comfort for learning new systems and optimizing digital workflows.

Personal Attributes

• Natural problem-solver who identifies issues early and proposes solutions.
• Comfortable working with offshore team coordination and Australian business hours.
• Resilient under pressure with ability to manage competing priorities.
• Collaborative team player who also works effectively independently.
• Continuous improvement mindset with openness to feedback and coaching.