Patient Interaction Lead
3 days ago
We're seeking a skilled Digital Healthcare Specialist to join our team at MedGrocer. In this role, you'll lead efforts to create exceptional patient interactions, ensuring our customers receive top-notch care and efficiency.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Managing day-to-day operations related to order processing and customer service
- Handling patient concerns and coordinating with various teams
- Generating daily, monthly, and ad hoc reports and presenting to internal and external parties
- Establishing relationships with clients
- Managing team escalations and work plans
- Collaborating with other MedGrocer teams to drive product development projects
- Evaluating and designing initiatives to improve patient health outcomes and customer experience
- Implementing, monitoring, and scaling proposed initiatives
We offer a range of benefits to support your growth and well-being, including:
- HMO for employees
- Paid leaves
- Medicine coupons
- Opportunities for promotion and performance bonuses
- 13th month pay
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