Server Support Specialist

2 days ago


Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time
About Us

Eteam Workforce Private Corporation is a reputable organization that values exceptional customer service.

Job DescriptionMain Responsibilities
  • Act as the primary point of contact for customers seeking assistance with IONOS support.
  • Maintain and enhance weekly and monthly performance metrics based on feedback from the Market Head of Server Operations.
  • Proactively notify supervisors regarding support-related issues and recommend solutions to customer concerns.
  • Attend coaching sessions and participate in organizational activities to ensure seamless team collaboration.
  • Engage with team members and other departments within the company to foster a culture of cooperation.
  • Exemplify excellent customer service skills and strive to deliver high levels of satisfaction.
  • Demonstrate a proactive approach to continually improving customer satisfaction and internal procedures.
RequirementsQualifications
  • Possess at least a 2nd-year college-level degree or a Bachelor's degree in IT or Computer Science.
  • Have at least six months of experience in sales/customer service and/or technical support.
  • Leverage knowledge in PHP, Webhosting, and WordPress Content Management System to excel in this role.
  • Develop proficiency in basic email client setup to effectively manage customer inquiries.
  • Cultivate exceptional English communication skills to interact seamlessly with customers.
  • Demonstrate an ability to remain calm and professional in all circumstances.
  • Show high motivation and a target-driven approach to success.
  • Be willing to adapt to shifting schedules as required.
Working with Us

We offer a dynamic work environment where innovation and teamwork thrive. If you're passionate about delivering exceptional customer experiences, we encourage you to explore this opportunity.



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