Digital Customer Experience Specialist

1 day ago

Batangas, Calabarzon, Philippines beBeeSupport Full time $18,000 - $24,000

Customer Support Role

We are seeking a skilled professional to provide top-notch support to our customers. As a key member of our customer-facing department, you will be responsible for delivering exceptional support throughout their entire journey with us.

Main Responsibilities

  • Offer expert guidance to customers on the use of our platform.
  • Facilitate the onboarding process for new customers, including account setup and implementation.
  • Conduct training sessions with customers to optimize their utilization of the platform.
  • Respond to customer inquiries in a timely and clear manner, utilizing problem-solving skills to efficiently address complex technical issues.
  • Collaborate with internal teams to escalate and resolve customer issues effectively.
  • Work closely with colleagues to align our service level with company objectives.
  • Identify recurring issues and gather customer feedback to contribute to product improvement.

Necessary Qualifications

  • Bachelor's degree.
  • Familiarity with influencer marketing platforms is a plus.
  • 2+ years of experience in SaaS customer support, Marketing, Communications, or Client Services.
  • Exceptional written and verbal communication skills are essential for supporting clients across multiple channels.
  • Ability to tailor communication to different audiences and simplify complex topics.
  • Demonstrated proficiency in public speaking and delivering compelling presentations.
  • Strong analytical skills, adept at using Microsoft Excel or Google Sheets.
  • Genuine passion for technology and a keen interest in exploring product intricacies.

Working Conditions

This position is 100% remote, with occasional in-person attendance may be required for trainings, meetings, and team gatherings. We encourage you to discuss your pay range with your recruiter for more details.

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