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CRM System Lead

2 weeks ago

Quezon City, National Capital Region, Philippines FastTrack ERP Solutions Full time
Project Management Role:

The CRM System Lead is responsible for overseeing the entire lifecycle of CRM-related projects at FastTrack ERP Solutions. You will utilize your expertise in Microsoft Dynamics to enhance functionality, improve customer engagement strategies, and optimize processes. This role requires strong leadership skills, excellent communication abilities, and a proven track record of delivering projects on time and within budget.

Your Tasks:
  1. Develop and implement effective project plans that meet stakeholder expectations.
  2. Maintain open communication channels with team members, stakeholders, and vendors.
  3. Identify potential issues or risks and proactively work to resolve them.
  4. Provide training and support to end-users on CRM systems to ensure adoption and effective usage.

Requirements:
  • Minimum 2 years of experience in CRM project management.
  • Strong knowledge of CRM software, including Microsoft Dynamics.
  • Excellent analytical and problem-solving skills.
  • Ability to work effectively in a team environment.