Global Operations Coordinator
5 days ago
About Our Team
We are a globally recognized leader in multilingual and multicultural outsourcing services, delivering services in over 35 languages from 14 operational hubs worldwide. Our expertise lies in customer experience and trust & safety solutions.
Your Key Responsibilities
- Oversee Daily Operations: Ensure schedule changes, address unplanned absences, and optimize work assignments to meet performance standards.
- Implement Operational Plans: Execute account operational plans, capacity planning, and operating hours as agreed with the Project Manager.
- Ensure Compliance: Communicate process-related information to the team, ensuring adherence to both Conectys and Client processes and policies.
- Collaborate with Stakeholders: Work with stakeholders and support departments to ensure team-level compliance with company policies and legal requirements.
- Plan and Coordinate Activities: Organize activities for yourself and your team, considering individual needs and responsibilities, while aligning with the overall action plan.
- Monitor Progress: Regularly track progress towards objectives, and prepare reports for clients and superiors in line with contract data and Conectys standards.
- Identify and Mitigate Risks: Detect weaknesses, risks, and problems, and develop and implement prevention and recovery strategies.
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