Associate Director for Call Center Excellence

2 weeks ago


Manila, National Capital Region, Philippines AFNI PHILIPPINES, INC. Full time
Job Summary:

The Associate Director for Call Center Excellence role is a critical position that requires a strong leader to drive operational excellence and customer satisfaction.

Key Responsibilities:
  • Develop and Implement Operational Strategies
  • Lead Team and Manage Staff
  • Analyze Performance and Improve Systems
  • Maintain Quality and Productivity Standards
Requirements:
  1. Bachelor's Degree in Any Field
  2. At Least 2-3 Years of Experience in the Same Position/Field
  3. Previous Account Management Background in Call Center Industry Required
  4. Strong Leadership and Communication Skills
  5. Able to Resolve Issues Promptly

About Us:

Our company is committed to delivering exceptional customer experiences and driving business growth through innovation and excellence.


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