Call Center Director

5 days ago


Manila, National Capital Region, Philippines AFNI PHILIPPINES, INC. Full time

We are looking for a talented Call Center Director to join our team at AFNI Philippines, Inc.

Key Responsibilities

The successful candidate will be responsible for:

  • Developing and executing strategic plans to drive business growth and customer satisfaction.
  • Leading a team of customer service representatives to achieve exceptional results.
  • Collaborating with cross-functional teams to improve processes and increase efficiency.
  • Analyzing data to identify trends and areas for improvement.

We offer a dynamic work environment, opportunities for professional growth and development, and a competitive salary and benefits package.

Requirements

  • Bachelor's degree in Business Administration or related field.
  • At least 5 years of experience in call center management.
  • Proven track record of success in driving business growth and improving customer satisfaction.
  • Strong leadership and communication skills.

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