Call Center Director
5 days ago
We are looking for a talented Call Center Director to join our team at AFNI Philippines, Inc.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Developing and executing strategic plans to drive business growth and customer satisfaction.
- Leading a team of customer service representatives to achieve exceptional results.
- Collaborating with cross-functional teams to improve processes and increase efficiency.
- Analyzing data to identify trends and areas for improvement.
We offer a dynamic work environment, opportunities for professional growth and development, and a competitive salary and benefits package.
Requirements
- Bachelor's degree in Business Administration or related field.
- At least 5 years of experience in call center management.
- Proven track record of success in driving business growth and improving customer satisfaction.
- Strong leadership and communication skills.
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