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Fulfillment Associate

2 weeks ago

Manila, National Capital Region, Philippines Shopee Full time
Fulfillment Associate Role

We are seeking a Fulfillment Associate to join our team at Shopee. The successful candidate will be responsible for assisting in day-to-day hub operations, ensuring high productivity and efficient achievement of Hub KPIs.

  • The ideal candidate will have at least 3 years of experience in Logistics, Warehouse and Distribution, with a strong background in e-commerce fulfillment.
  • A leadership role in a warehouse or hub environment is preferred, as well as experience in payments processing or similar functions.
  • Intermediate proficiency in Microsoft Office (Word, Excel and PowerPoint) is required, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities
  • Assist in day-to-day hub operations, including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
  • Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
  • Create, review, and validate Hub reports.
  • Assist the Customer Support team with call-outs to resolve customer escalations.
  • Implement process improvement initiatives and projects to enhance hub productivity.
  • Handle payment transactions and associated payment processes.
  • Coordinate with agency coordinators to oversee agency teams.
  • Perform other tasks as required to support hub operations.