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Global Service Delivery Director

2 weeks ago

Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time

We're looking for a Global Service Delivery Director to lead our team at TECHNOGLOBAL TEAM, INC. This role involves managing and resolving customer support requests, producing accurate client reports, and actively monitoring team performance.

This position requires someone with strong leadership and communication skills, with the ability to motivate and inspire a team. We're looking for someone with a proven track record of driving results and success in operations management or a similar leadership role.

About the Role:

  • Team Lead & Escalation

  • Administration & Documentation

  • Service Delivery and Client Communication

Your Key Responsibilities:

  1. Manage attendance of the team and work with the employee and/or client to ensure attendance KPIs are met

  2. Work with the clients and AU-based managers to maintain consistency of performance

  3. Liaise between staff and TGT departments to ensure resolution of concerns