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BPO Team Lead

1 week ago

Davao City, Davao, Philippines VXI Global Holdings B.V. (Philippines) Full time

**Job Overview**

VXI Global Holdings B.V. (Philippines) is seeking a skilled BPO Team Lead to manage a team of Account Associates and drive performance improvement.

The successful candidate will oversee the review and analysis of performance data, identify root causes of variance, and develop targeted plans to enhance performance.

Key Responsibilities:

  • Supervise and guide a team of Account Associates in achieving key performance indicators (KPIs)

  • Analyze performance data to pinpoint areas for improvement and implement corrective actions

  • Develop and maintain strong relationships with clients to ensure seamless delivery of services

  • Collaborate with the Manager to set and achieve business objectives

Requirements:

  • At least 1 year experience as a BPO Team Lead or equivalent role

  • Able to work on site in Davao and adapt to graveyard shift schedules

  • Healthcare experience is highly valued but not required

Benefits:

  • Comprehensive Health Maintenance Organization (HMO) coverage

  • Up to 3 free HMO coverage for dependents

  • Paid leave credits and conversion options

  • Performance-based incentives and annual merit increases