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Debt Resolution Specialist

2 weeks ago


Pasig, National Capital Region, Philippines JK Capital Finance, Inc. Full time
Key Responsibilities

As a Financial Collector at JK Capital Finance, Inc., your primary responsibilities will include:

* Conducting phone calls, sending emails and texts to past due clients to resolve outstanding debts
* Organizing customer files and records in our system for efficient tracking and management
* Recording payments and updates on client accounts

**Customer Communication**: Develop and maintain strong relationships with clients to understand their financial situations and provide tailored solutions for debt repayment. Identify areas where clients may require additional support or guidance and refer them to relevant resources.

**Account Research**: Utilize skip tracing techniques to locate borrowers who have moved or changed contact information. Update borrower contact and payment information in our system to ensure accurate records and efficient follow-up.

**Debt Repayment Strategies**: Collaborate with clients to develop customized debt repayment plans, providing guidance on options such as restructuring agreements and compromise settlements. Monitor client progress and adjust strategies as needed to achieve timely debt resolution.

**Administrative Support**: Maintain organized files, generate reports, and perform other administrative tasks as required to support the collection team's efforts.

**Professional Development**: Stay up-to-date on industry trends, best practices, and regulatory requirements to continually improve collection methods and outcomes.