
Offshore Team Performance Expert
3 days ago
The Client Success Partner plays a vital role in building and sustaining strategic partnerships with clients.
Key Responsibilities:- Build and sustain deep, strategic partnerships with clients by understanding their business goals, anticipating needs, and proactively delivering solutions that drive measurable results.
- Partner with clients to maximize offshore team performance through proactive coaching, clear performance frameworks, and engagement strategies that improve retention and productivity.
- Support clients in the growth and development of their offshore teams through support in performance management and identifying and implementing training & development programs.
- Continuously monitor relationship and performance indicators to identify risks early and lead resolution strategies that protect client satisfaction, maintain operational continuity, and strengthen trust.
- Design and implement initiatives that foster positive workplace cultures, helping teams stay engaged and aligned with client outcomes and team retention.
- Collaborate with current clients to understand their talent needs and develop strategies for expanding their offshore teams efficiently through additional staffing services or roles.
To succeed as a Client Success Partner, you will need:
- Excellent communication and interpersonal skills.
- Ability to build strong relationships with clients and stakeholders.
- Proven track record of driving business growth and improving team performance.
- Strong analytical and problem-solving skills.
- Ability to work independently and collaboratively as part of a team.
We offer a competitive compensation package and opportunities for professional growth and development.
Our team is passionate about making a difference in the lives of our clients and we are looking for someone who shares this vision.
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