Aftersales Technical Support

3 weeks ago

Davao City, Davao, Philippines Snapscale Full time

Join to apply for the Aftersales Technical Support role at Snapscale.

Snapscale is seeking an Aftersales Technical Support professional to join our team.

Key Responsibilities
  • Manage and monitor customer support tickets through the ticketing system, ensuring timely updates, follow-ups, and resolutions.
  • Communicate with customers via phone, chat, email, or in person to address inquiries, gather information, and provide updates.
  • Coordinate with service centers for scheduled services, confirm job completion, address issues, and maintain partnerships.
  • Conduct follow-ups after service to gather feedback, resolve concerns, and ensure satisfaction.
  • Record and update customer interactions, service details, and next steps in CRM and ERP systems.
  • Provide tracking information and support for products under warranty or out of warranty.
  • Collaborate with internal teams to improve processes based on feedback.
  • Support incoming calls as overflow, ensuring professionalism and efficiency.
  • Research and troubleshoot customer issues using available resources.
  • Perform other duties as assigned to support departmental goals.
Requirements
  • At least 1+ year of experience in customer service, call center, or related fields.
  • Proficient in MS Office and typing 45–60 WPM with 95% accuracy.
  • Knowledge of ERP systems, ticketing systems, and CRM is a plus.
  • Excellent communication skills with strong grammar accuracy.
  • Professional demeanor, positive attitude, and proactive problem-solving skills.
  • Strong listening, data entry, and attention to detail; comfortable with repetitive tasks.
  • Highly motivated, target-driven, and able to work with minimal supervision.
  • Willing to work onsite.
Additional Details
  • Employment type: Full-time
  • Job function: Information Technology
  • Industry: Outsourcing and Offshoring Consulting

This job posting is active, and applications are open.

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