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BPO Leadership and Development Expert

2 weeks ago

Manila, National Capital Region, Philippines Neksjob Philippines Full time

Neksjob Philippines is committed to delivering exceptional results through our team of dedicated professionals. As a BPO Leadership and Development Expert, you will play a critical role in shaping the future of training in our company.

About the Company

Neksjob Philippines is a leading provider of business process outsourcing services. We are passionate about delivering high-quality solutions to our clients and creating a supportive work environment for our employees.

Job Description

The BPO Leadership and Development Expert will be responsible for designing and implementing training programs that drive business results. They will work closely with cross-functional teams to identify training needs and develop solutions that meet those needs.

Key Responsibilities
  • Designing & Developing: Create training materials, strategies, and evaluation processes that align with business objectives.
  • Tracking & Reporting: Generate impactful reports, track performance, and ensure continuous improvement with a data-driven approach.
  • Driving Performance: Lead coaching and intervention programs to tackle performance gaps and ensure team excellence.
Requirements
  • 7+ years of experience in Training & Development
  • 5+ years of leadership experience
  • 2+ years of experience in the BPO/Contact Center industry
Qualifications
  • Expertise in Training Needs Analysis (TNA)
  • Strong presentation & communication skills
  • Knowledge of Adult Learning Theory
  • Ability to create training programs that make a real impact