Service Cloud Process Improvement Specialist

2 weeks ago


Manila, National Capital Region, Philippines 8X8 PHILIPPINES, INC. Full time

About the Position

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  • This is an exciting opportunity for an experienced Business Systems Analyst to join our team and drive process improvements in Salesforce Service Cloud.
  • The successful candidate will have expertise in Service Cloud features and capabilities, including Service Cloud Einstein, Prompt Builder, and Agentforce.
  • Responsibilities include developing and executing comprehensive Service Cloud strategy, configuring and developing advanced Case routing, escalation, and assignment rules, and managing system integrations with customer support technologies.
  • Key skills include strong knowledge of Service Cloud, excellent problem-solving skills, and strong communication skills.

About the Requirements

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  • Degree in BS/BA, MIS or comparable technical degree.
  • Must have Salesforce Service Cloud certification.
  • At least 10+ years of experience as a business systems analyst on the Salesforce platform.
  • Minimum of 5+ years of experience in Service Cloud and Experience Cloud.

About the Benefits

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  • Innovative and collaborative work environment.
  • Support for continuous learning and Salesforce certifications.


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