Business Process Improvement Specialist

1 week ago


Manila, National Capital Region, Philippines Avature Full time
Job Summary

This is an exciting opportunity for a Business Process Improvement Specialist to join our team in QUEZON CITY, PH. As a Business Process Improvement Specialist, you will work with clients to identify and implement process improvements and transformation opportunities in the Order to Cash process.

Key Responsibilities
  1. Develop and implement solutions for establishing Statements of Work (SOW) and Service Level Agreements (SLA).
  2. Participate in client orals and workshops to develop L1/L2/L3 process maps.
  3. Monitor Knowledge Transfer progress and ensure that topics will be revalidated against SOW.
  4. You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream.
About Business Unit

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. We offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.



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