Mobile Banking Customer Service Representative

7 days ago


Rizal, Philippines beBeeSupport Full time ₱2,200 - ₱3,000
Job Overview

Our organization is seeking a skilled Customer Support Specialist to provide exceptional user experience through chat and email support, guiding customers through our mobile banking app in English.

This role offers the opportunity to collaborate with different teams to have a direct impact on improving our product by sharing customer feedback and reporting issues.

The ideal candidate will possess demonstrated expertise in customer support or service, preferably in the banking or financial services industry and dealing with SMEs.

Key Responsibilities
  • Managing customer inquiries via chat and email, providing timely and accurate responses that meet customer expectations.
  • Collaborating with cross-functional teams to drive product improvements based on customer feedback and concerns.
  • Representing our organization and building trustful relationships with our customers.
Requirements
  • Demonstrated ability to manage multiple tasks and thrive under pressure in a dynamic environment.
  • Outstanding problem-solving and decision-making skills, with a focus on delivering high-quality results.
  • Excellent interpersonal and communication skills, encompassing both verbal and written proficiency in English.
Opportunities
  • Participate in the development of a new and innovative mobile banking app.
  • Contribute to a motivated and dynamic team with a great working atmosphere.


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