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Service Desk Analyst

3 weeks ago

Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

We are seeking a highly skilled Service Desk Analyst to join our team. As a key member of our IT department, you will provide exceptional technical support to internal and external customers, escalating complex issues to senior engineers when necessary.

Key Responsibilities:

  • Respond to technical inquiries and troubleshoot IT-related issues via phone, email, or chat.
  • Document all interactions, including issues and resolutions, in our CRM system.
  • Collaborate with cross-functional teams to identify areas for process improvement.
  • Develop and maintain knowledge of IT systems and applications.

Requirements:

  • 1-2 years of experience in IT Support, Help Desk, or Service Desk roles.
  • Excellent communication and problem-solving skills.
  • Bachelor's degree in Computer Science or related field.
  • Ability to learn quickly and adapt to new technologies.
  • Knowledge of ITIL framework and customer service principles.
  • Ability to work in a fast-paced environment and meet deadlines.

We Offer:

  • Competitive salary with performance-based bonuses
  • Comprehensive training program for ITIL certification
  • Access to cutting-edge technology and innovative projects
  • Ongoing professional development and growth opportunities
  • Collaborative and dynamic work environment